Orders can be placed through our website www.khokee.com. For personalised assistance, you can place your orders either through WhatsApp or by scheduling an online appointment, according to your preference.
Yes, our customisation service provides adjustments ranging from lehenga's length selection to refining necklines, incorporating sleeves, and addressing transparency concerns. Furthermore, customisations for colour may be available for curating a personalised ensemble, from our range of colour palettes. The delivery timelines and pricing depend on the intricacy and extent of desired modifications. Please note that changes are not allowed after order confirmation.
Products are made based on the measurements provided during ordering. Major size alterations post-delivery may incur additional charges.
Yes, tracking details will be provided over email once your order is shipped.
Please note that all domestic & international orders confirmed cannot be cancelled or changed due to diverse factors including but not limited to their custom-made nature.
Payment methods include credit/debit cards and other standard online payment options are available on our website. For some cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Yes, we use secure server software (SSL) to encrypt all transactions.
Payments may be declined for reasons such as incorrect information or insufficient funds. Please contact your bank for assistance.
We ship domestically and internationally. Shipping timelines will vary based on the destination.
Delivery timelines depend on the customization complexity and location. Specific timelines will be communicated during order confirmation.
No, delivery address changes are not allowed after confirmation.
International shipments may be subject to additional duties or taxes, payable by the customer.
Due to the custom-made nature of our products, we do not accept returns, refunds, or exchanges unless there is a manufacturing defect.
Report any defects or discrepancies within 24 hours of delivery for resolution.
Refunds are not available as all orders are custom-made.
All garments must be dry-cleaned only. Follow specific care instructions provided with the product.
Repairs may be available for domestic customers upon request. Additional charges may apply.
We collect and use your personal information to enhance your shopping experience. Refer to our Privacy Policy for detailed usage information.
Yes, you can opt-out by contacting us at info@khokee.com
We take robust measures to protect your personal information. However, absolute security cannot be guaranteed.